Title:
Supply Chain management : strategy, planning, and operation
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Author:
Chopra, Sunil
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Call No:
658.7 CHO
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|
Publisher:
Pearson Always Lerninig
,
Boston
,
2013
Detail
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Title:
Customer Service : Career Success Through Customer Loyalty
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|
Author:
Timm, Paul R.
|
|
Call No:
658.812 TIM
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|
Publisher:
Pearson Always Lerninig
,
Boston
,
2008
Detail
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Title:
Key account management in financial services : tools and techniques for building strong relationships with major clients
|
|
Author:
Cherverton, Peter
|
|
Call No:
658.804 CHE
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|
Publisher:
Kogan
,
Not Available
,
2005
Detail
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Title:
Services marketing : integrating customer focus across the firm
|
|
Author:
Zeithaml, Valarie A. ; Bitner, Mary Jo.
|
|
Call No:
658.8 ZEI
|
|
Publisher:
McGraw-Hill Irwin
,
USA
,
2003
Detail
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Title:
Service marketing : people, technology, strategy
|
|
Author:
Lovelock, Christopher H ; Wirtz, Jochen
|
|
Call No:
658.8 LOV
|
|
Publisher:
Pearson
,
Newyork
,
2011
Detail
|
|
|
Title:
Successful Service operations management
|
|
Author:
Metters, Richard... [et al.]
|
|
Call No:
658.812 MET
|
|
Publisher:
Cengage Learning
,
India
,
2006
Detail
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|
|
Title:
Service banking : the arrival of the all-purpose bank
|
|
Author:
Hanson, D. G.
|
|
Call No:
332.170941 HAN
|
|
Publisher:
The Chartered Institute of Bankers
,
London
,
1987
Detail
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|
|
Title:
Service management and marketing : customer management in service competition
|
|
Author:
Gronroos, Christian
|
|
Call No:
658.8 GRO
|
|
Publisher:
Wiley India Pvt. Ltd.
,
India
,
2007
Detail
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