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Title: Customer Service : Career Success Through Customer Loyalty
Author: Timm, Paul R.
Call No: 658.812 TIM
Publisher: Pearson Always Lerninig , Boston , 2008 Detail

Title: Organizational behavior : improving performance and commitment in the workplace
Author: Colquitt, Jason. LePine, Jeffery A. Wesson, Micheal J.
Call No: 658.3 COL
Publisher: McGraw Hill Education (India) Private Limited , India , 2009 Detail

Title: Organizational behavior : improving performance and commitment in the workplace 2nd ed.
Author: Colquitt, Jason. LePine, Jeffery A. Wesson, Micheal J
Call No: 658.3 COL
Publisher: McGraw-Hill Irwin , USA , 2011 Detail